[South Africa] Volkswagen launches new customer app for accurate road side assistance
The experience of owning a Volkswagen vehicle has just been made easier with the launch of the My VW Customer App. With the My VW App, owners will be able to have all their vehicle data and information available to them at the click of a button.
“The My VW App is part of Volkswagen’s digitalisation strategy and is another way in which we are bringing the full Volkswagen experience to our customers,” says Stefan Mecha, Sales & Marketing Director at Volkswagen Group South Africa (VWSA).
The My VW App allows customers to register their own profiles and connect with their vehicle details, which helps them to effectively manage their own information.
Some of the features on the My VW App allows users to request a service appointment at their nearest service centre, book a test drive, request a quote for a new car, access their car’s service history as well as view and manage their financial contract information.
“At the beginning of this month, the Volkswagen Brand was awarded the Most Innovative Brand 2017 in Germany and this speaks to that fact that as a company we are committed to innovation in all spheres of our business,” said Stefan Mecha.
The My VW App also has two unique features namely the Volkswagen Alert Roadside Assistance and the Guardian Angel tools.
“Roadside Assistance provides users with a direct line to the Volkswagen Roadside Assist call centre, which sends exact GPS coordinates at the same time, so they do not need to worry about finding out and relaying their precise location; while the Guardian Angel feature is a journey tracking tool, which notifies select friends or family of a driver’s journey progress and sends alerts if there is a journey disruption,” added Mecha.
“As Volkswagen, we want to stay abreast of technological advancements whilst making it simpler to own a Volkswagen vehicle which is the crux of this app. Not only does the app allow drivers to interact with the Volkswagen brand, it has also made it simpler to book a test drive, apply for vehicle finance, use your mobile GPS to locate the nearest service centre as well as book a service,” concuded Thomas Schaefer, VWSA Chairman and Managing Director.
The My VW App is available for download for any Android and Apple smartphones, from Google Play Store and Apple iStores.