A Gartner customer service and support (CSS) survey of 50 respondents conducted online in January and February 2022 revealed 54% of respondents are using some form of chatbot, VCA or other conversational AI platform for customer-facing applications.
Forward looking regulatory policies to unlock the potential of digital economy in Africa, Vodacom policy paper
The paper highlights that one of the keys to unlocking Africa’s digital economic growth, and resulting digital financial inclusion, is to create an enabling regulatory environment that supports the secure flow of data between jurisdictions.
U.S. International Development Finance Corporation (DFC) CEO Scott Nathan traveled to Freetown, Sierra Leone to highlight private sector-led development, meet with government officials, and discuss development and investment opportunities with the business community.
Hello Pay is offering merchants, and micro and small enterprises access to competitive, commercially attractive, business loans of up to R250,000 to grow their businesses.
UNESCO recently revealed that women still account for 28% of people pursuing Science, Technology, Engineering, and Mathematics (STEM) education in sub-Saharan Africa.
Radisson Hotel Group surpasses half-year growth target in Africa with exciting new openings and market entries across both business and leisure destinations
Phishing and scams hit the roof with 234% increase in number of detections in Africa in Q2 2022, report
Kaspersky analysis has revealed that attacks related to data loss threats (phishing and scams/social engineering) increased significantly in Africa in Q2 2022 in comparison with the previous quarter.
Nokia today announced that Orange Egypt has opted to modernize its existing Nokia SDM solution to support the operator’s subscriber growth over the next five years.
Turkish Cooperation and Coordination Agency (TİKA) opened a computer lab, library and solar energy system in the Nyala Vocational School of Health Services under the University of Health Sciences in South Darfur, Sudan.
La startup marocaine ”Guichet” spécialiste de la billetterie en ligne souhaite accompagner et tirer profit du dynamisme de l’économie de la culture et du divertissement à Dakar.
Despite the significant risks, SMEs seem reluctant to take the same digital preventative measures to secure their IT infrastructure as they would to protect their office equipment or company-owned vehicles.
Jumia consumers will from today enjoy a record 20-minute delivery when they order basic essentials like rice, milk, sugar, bread, vegetables, snacks, and personal care products following the launch of Jumia Food Mart on the platform.
Kenya-based insurtech startup Lami Technologies has raised a US$ 3.7m seed extension to expand its insurtech product across Africa.
Mdundo says it has recorded 20.3 million monthly active users in June 2022, beating the upgraded expected target of 19 – 20 million for the month, a growth of 74% compared to June 2021.
Comme les jeunes organisations de tous les secteurs en témoigneront, les premiers défis sont comme des tests qui interrogent l'engagement d'une personne envers la vision.
Vodacom is keen to play an integral role in addressing cyber skills scarcity in South Africa, with cybersecurity a significant threat for governments, businesses and individuals around the world.
MIGA has issued guarantees covering a $200 million investment into companies providing digital financial services under the Airtel Money brand in 12 African countries.
Additional 2 million people will benefit from a second phase of the West Africa regional Food Systems Resilience Program (FSRP-2) approved for a total amount of $315 million in International Development Association (IDA) financing.
A strong, reliable, and internationally proven methodology is important in gaining momentum from the agribusinesses and obtaining confidence from the financial sector. In this project, the SCOPE Methodology and the bankability metrics filled this role.
Adoption of a broader range of digital payment methods is accelerating in the MENA region and the technology fueling the future of payments is already here, according to Mastercard’s New Payments Index 2022.