Results Based Balanced Scorecard Certification Master Class in Nigeria, Ghana, Kenya, Ethiopia and South Africa

Citizens of the world are increasingly demanding that their governments demonstrate results. The introduction of performance management as a reform output was in response to increasing calls for governments to improve accountability and demonstrate value for money.

It was also a response to the challenge faced by public sector organisations in instilling true systemic accountability. A tried and tested saying by management guru, Tom Peters, that holds true today is that “what gets measured, gets done!”

Performance measurement has been extended to include the performance management of individual civil and public servants through implementation of the performance contracts, results based management as well as the balanced scorecard.

In our experience, the local government or counties in Africa is one place where improved service delivery is in dire need. This input will provide a valuable insight on how performance management systems, as a tool for service delivery improvement, can inject new efficiencies and effectiveness in local government service delivery interventions.

Our performance management strategies entail a shift from traditional procedural approaches to a more result oriented culture where priority is afforded to outcomes of public policies.

We shall present global case studies to help delegates understand to what extent, if at all, performance management interventions have improved the quality of services delivered to citizens.

Read more about the Results Based Balanced Scorecard Certification Master Class and how to register here

Peter Kahihu, Executive Director – Programs Execution, Balanced Scorecard Institute EMEA

Peter is an author of 4 best-selling books on Strategic Planning, Balanced Scorecard, Governance Performance Management and Public Sector Reforms. He is regarded as one of the leading experts in strategy execution and balanced scorecard. Peter has an MBA from the University of Massachusetts, USA.

Read the interview that Africa Business Communities did with Peter Kahihu here

Peter Kahihu is more than willing to answer any question you might have on the Results Based Balanced Scorecard Certification Master Class. You can reach him by email: peter@balancedscorecard.co.uk

Read more about the Results Based Balanced Scorecard Certification Master Class and how to register here