![[South Africa] Telkom launches international roaming for Prepaid and Top-Up customers](Images/Key Logos/Telkom_sa office.jpg)
[South Africa] Telkom launches international roaming for Prepaid and Top-Up customers
South Africa’s leading telco Telkom has launched full international roaming services for its prepaid and top-up customers. The service includes full access to voice, SMS, and data.
“This is a good opportunity for Telkom that will enable us to provide roaming services to previously excluded customers, resulting in an improvement in our overall customer experience,” said Andrew Dawson, Executive of Product Portfolio Management at Telkom,
Previously, Prepaid and Top-Up customers on the Telkom network could only activate SMS roaming but as of today, they can activate voice, data, and SMS roaming.
“We will launch in two phases, by first opening up roaming to the countries and network operators listed below and as a second phase, we will target all neighboring countries within the SADC region,’’ Andrew added.
Telkom has a prepaid customer base exceeding 12 million Andrew says they can add real value and the rates will essentially be similar to post-paid rates.
‘’As such, we are thrilled to introduce this proposition to our prepaid customers. We have all the tools in place to succeed, including global supplier competencies, IT services, and network support,” he said
Customers can activate international roaming through Telkom’s self-service platforms, either via the website on the self-service portal or on the USSD *180#. Android device users can also use the Telkom app to activate the service.
