[South Africa] Compensation Fund introduces new system to improve service delivery
In an effort to facilitate easy access for claimants particularly the injured workers, the Department of Employment and Labour Compensation Funds' (CF) has replaced the old system, UMEHLUKO, and introduced a new one, COMPEASY.
The Department of Employment and Labour Compensation Funds' role is to provide for compensation for disablement caused by the occupational injuries or diseases sustained or contracted by employees in the course of their employment, or for death resulting from such injuries or diseases; and to provide for matters connected therewith.
COMPEASY has so far processed in excess of hundred and twenty thousand (120 000) medical claims and over eight thousand (8 000) claims registration.
Because it is a new system which is meant to address fraudulent and invalid claims, it is experiencing few challenges such as difficulties in accessing the new system by some users, migrating and cleaning of data from the old to new system, general network downtime experienced by external users.
Noting that the Fund has received some complaints and frustrations from clients, it is continuing to provide training to stakeholders, support the stakeholders in accessing the new system and using userfeeddback to improve experience.