SoftwareONE launches Unified Communications Service in South Africa
22-02-2019 09:26:28 | by: Bob Koigi | hits: 3022 | Tags:

Global software and cloud portfolio management company, SoftwareONE, has launched UCSimple, a comprehensive Unified Communications (UC) managed service, in South Africa, UK.

Designed to help accelerate digital transformation strategies, UCSimple enables organisations to improve collaboration, engagement and productivity across the entire workforce.

IDG estimates 72.3 percent of employees will work remotely by 2020. Flexible work models are a top priority for employees, closely followed by familiar IT infrastructures that enable ease of communication and collaboration, as well as location independent access to all relevant data. However, many traditional UC tools are unable to meet these needs and make it difficult for organisations to empower their dispersed workforces while maintaining visibility and control.

UCSimple addresses these challenges by providing organisations with a holistic UC solution for the planning, implementation and management of their communication and collaboration needs.

Customers have a flexible and transparent billing cycle (per user per month) and receive access to SoftwareONE's UC experts at every stage of their project (Advisory, Delivery and Managed Services). This provides customers with optimal planning, security, and flexibility while managing costs.

“At SoftwareONE, our goal is to help each individual, team, group and department improve their efficiency by enabling them to communicate and collaborate as effectively as possible,” said Sean Nicholson, Global Director, Technology Services at SoftwareONE. “We help establish a future workplace strategy to meet the new business needs, transforming the way in which people work. To enable this outcome for our customers, we have designed our new UC offering, UCSimple.”

“Modern companies are breaking new ground in terms of communication and collaboration for their workforce. Until recently, email and desktop phones were the best ways to communicate with each other. However, unified communications continue to influence the way we communicate with colleagues and how we work together in a global context,” said Markus P. Keller, Global UC Division Leader at SoftwareONE.

“For most of our customers, it is not just about finding a suitable UC solution and integrating it into their own company, but also ensuring a smooth communication process. With UCSimple, we help our customers to design a workplace of the future according to their own requirements."

“As a first step towards the future workplace, we need to understand and define exactly what our customers need. This is the prerequisite for us to put together the best UC solution for them. Once we've identified the ideal UC roadmap and design, we can begin implementation and prepare customers and their employees for its use. If the new UC system is live, we help manage the new environment. Our holistic UC approach not only reduces costs, but also increases productivity and employee satisfaction,” continues Keller.

The launch of UCSimple in the UK, Ireland and South Africa follows the successful rollout of the solution in Germany, Switzerland, Austria and United States in late 2018. In the coming months, UCSimple will also be rolled out to additional markets, including Brazil and Singapore.