Shuttle-hailing firm SWVL refutes claims that it is exiting the Kenyan market
02-01-2020 10:38:00 | by: Nixon Kanali | hits: 3333 | Tags:

Shuttle-hailing firm SWVL has today refuted claims circulating on social media that it plans to exit the Kenyan market. SWVL which has been having a tough ride trying to set its foot in the matatu business in Kenya says it is committed to the Kenya market and are not considering leaving. 

‘’Firstly, we are committed to this market and are not considering leaving. Kenya is a market with great potential and room for us to create a solution that benefits the everyday commuter. We are therefore not leaving and will continue to innovate to provide our Kenyan users with an efficient, comfortable and reliable solution to their transportation needs.’’ a statement from the company read. 

‘’We consider Kenya as a favorable market for carrying out our business and we remain committed to partnering with bus owners and Captains to help realise the industry’s full potential.’’ the statement added. 

SWVL has also been accused of not paying its drivers for over a month, accusations which the firm denies. 

‘’Our Captains and bus owners are the focal point of our business. We, therefore, maintain a cordial and healthy relationship with them and are committed to their general welfare and continuity of services offered to members of the public.  We value our relationship with them and as such, we continue to work closely to ensure their needs are met.’’

‘’At SWVL, we continue to provide commuters with a safe, convenient and efficient mass transport option and desires to advise our esteemed customers to remain calm and expect even better services as we roll into 2020.  ‘’

Launched in Kenya in August 2019, the Cairo-based firm opera­tes buses along fixed routes and allows customers to reserve and pay for them using an app. At the official launch, the firm announced plans to pump $15 million (KES 1.5 billion) into its Kenyan operations. This financial injection will not only go into improving their current operations but will also aid them in scaling the business into other towns and routes.