MTN Rwanda launches MTN Unicall, unified communication solution for businesses
MTN Rwandacell (MTN Rwanda) announced the launch of MTN Unicall, a new product that is set to streamline the integration of enterprise communication services under the Unified Communications and Collaboration (UCC) product umbrella. A first of its kind in the market, MTN Unicall provides a consistent unified user interface and user experience across multiple devices.
These products, SIP Trunk, Hosted PBX (Office lines) and Hosted Call Centre integrate all communication services easily and conveniently, allowing enterprises to increase flexibility and productivity.
“Ease and convenience play a vital role in the creation of our business solution products and services. We are pleased to announce the launch of MTN Unicall, that will enable customers to transition from their fixed lines into an internet-powered phone system, keeping their business lines connected 24/7. Additionally, MTN Rwanda offers enterprises the option of having hosted call centers & PABX, eliminating the hassle and cost of setting up the required infrastructure. Furthermore, the Hosted PBX accelerates workflow, saving upfront costs with automated attendants and automatic updates at no extra charge,” commented Didas Ndoli, MTN Rwanda General Manager, Enterprise Business Unit.
MTN Rwanda Hosted PBX offers a range of capabilities such as enabling code-based dial-in on conferences (conference bridge), Hunt Group (call transferring), Cloud IVR, and mobile applications.
This, coupled with SIP Trunking, allows the integration of the following communication services: instant messaging (chat), presence information, voice (including IP telephony), mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, with non-real-time communication services such as unified messaging.
These integrations provide the option for migrating businesses, those looking to move premises out of the local area but wish to keep their business-critical numbers, to do so without the cost of call forwarding.
“We are dedicated to offering digital solutions for the progress of Rwanda and with MTN Unicall, we would like to assure our enterprise customers that their business communication services will continue to operate seamlessly, while optimizing the business capabilities, everywhere they go,” concluded Ndoli.
