[Kenya] Glovo opens Glover Technical Centre in Nairobi
On-demand Technology delivery firm Glovo has launched a new technical center in Nairobi in a bid to enhance its service levels to consumers and riders.
The new facility dubbed “Glover Center” and a 2nd new Glovo operations facility in Westlands are set to create 75 operations jobs directly and help to improve the efficiency of service for Glovo customers and riders. Glovo can now provide faster and localised rider and customer support, and in turn faster deliveries. The move signals Glovo’s commitment to grow in Kenya by investing in its technology infrastructure.
“This is a major milestone in Glovo’s expansion in Kenya and for our broader vision of providing unparalleled convenience and customer experience to our users. Our overriding objective is to put our customers first. As we grow we are ensuring that our infrastructure and facilities keep pace,” said William Benthall, Glovo General Manager for Kenya. “We are also really proud that Glovo is creating 75 new jobs in Nairobi as well as major income generating opportunities for our local partners who list their products on the platform: supermarkets, cooking gas, pharmacies, and restaurants ranging from Big Square to Kibanda Express.”
The firm also announced plans to integrate a new emergency SOS function into its mobile app to improve its rider’s safety. With the new feature riders in distress will be able to alert the Glovo team about their situation and help will be dispatched to them.