[Ghana] MTN will not entertain proxies during MoMo transactions
05-04-2021 08:45:28 | by: Pascaline Icyizere | hits: 2054 | Tags:

The Chief Executive Officer for Mobile Money Limited, Eli Hini has ruled out the use of proxies in withdrawing cash from any MTN Mobile Money Account in the country.

According to him, if the person doing the cash out is not the owner, the transaction will not be done as it could be a fraudster impersonating the owner of the account.

MTN Ghana had earlier announced that starting 2nd April, 2021, Mobile Money subscribers will be required to present valid ID cards before any MoMo cash-out (withdrawal) transaction can be processed.

It noted that as a result of the directive, all MoMo agents will be required to select the ID type and enter the ID card number presented by the customer before the transaction can be completed. “Without a valid ID card, MoMo transactions cannot be processed. Customers are expected to present any of the following ID cards -Ghana Card, Driving License, Passport, Voter's ID, SSNIT card and NHIS,” it stressed.

But shedding some light on the soon to be implemented directive, especially with regards to parents and business owners who have used their ID’s to open MoMo accounts for their wards and staff to BizTech Africa, Mr. Hini emphasized that “just as one cannot operate a Bank account in another person’s name, same can be said of MoMo wallet”.

“Customers who registered wallets for children with their details need to transfer the ownership to their children, and both need to visit any of the MTN’s service centers with their Valid IDs to effect the change. Business owners cannot register a wallet in their name for a staff. It is wrong and must be corrected by the business owner and the person holding the wallet with Valid Identification,” he insisted.

He then suggested to subscribers who may be indisposed but still wants to withdraw money from their wallet to either make a transfer to a family member or a friend who can assist with the cashout, adding that this is to prevent the customer from compromising his/her pin.

“If the person cannot use the phone then we require a letter from authority (e.g. if he/she is on admission, we require a letter from the hospital and contact details of the Doctor in charge and this should be sent to our service center ONLY with the person’s ID and the ID of the person presenting the request for Cashout for assistance,” he added.

mtn.com.gh