[Cameroon] Camtel selects Friendly Technologies to improve subscribers’ quality of experience and reduce operation costs
15-05-2018 07:21:48 | by: Bob Koigi | hits: 6471 | Tags:

Cameroon's national telecommunications and Internet service provider, Camtel, has chosen Friendly Technologies' TR-069 ACS solution for remote management of the subscribers' Customer- provided equipment, CPEs.

Camtel had been looking for a TR-069 device management solution that would improve its subscribers' quality of experience and reduce operation costs.

The solution provided by Friendly Technologies automates the provisioning process of new subscribers' devices, reducing call handling time to the call center, as well as simplifying the diagnostics and resolution of CPE related problems.

As part of the deployment, Camtel is adopting Friendly's QoE Monitoring Module. The module monitors quality of service at the subscribers' endpoint, providing Camtel with valuable information about the quality of service provided to its subscribers, while consuming triple-play services.

An additional Friendly TR-069 module to be installed by Camtel is Friendly's Self Support Portal, offering non-technical subscribers the ability to automatically diagnose problems and to resolve them with a click of a button.

"We have evaluated five different vendors, and we have chosen Friendly Technologies because of their proven track record and future-proof technology. Their TR-069 device management platform is IoT and Smart Home ready and can be scaled up to additional services in the future," said Auguste Serge Behe, Camtel's Head of IP Network and Business Solutions Department.

"We are honored to be chosen by Cameroon's national telecommunications provider Camtel. This contract strengthens even further our position as a leading Tr-069 device management provider in Africa." said Dror Braunstein, Friendly's Director of Sales.