Until recently, it was nearly impossible to prove the business impact of customer experience through quantifiable data.
With the introduction of e-visa service back in June 2017, Ethiopia has opened its doors for foreign visitors wider than ever before.
Getting Africa’s large and growing youth population ready for active roles in the global digital economy is no small task. But as one innovative social enterprise in Ghana has shown.
Across Africa, where less than a third of the population has access to broadband connectivity, achieving universal, affordable, and good quality internet access by 2030 will require an investment of US $100 billion.
South Africa retailers under pressure to adapt to new business models in the wake of digital commerce, report
The latest Accenture Rethinking the eCommerce Opportunity in South Africa - How retailers can pivot to digital customers paper suggests that South African retailers are under pressure to adapt to the new way of doing business.
Access Bank’s expanded digital lending portfolio, which gives Nigerians quick and 24/7 access to funds for emergencies without any collateral, has hit a record of N1billion in daily loan value.
Morocco has developed one of the most advanced telecommunications markets in Africa, supported by the government's Maroc Digital 2020 strategy
Equitel has recorded a 16% growth in the number of mobile money commerce transactions, according to the latest data from the Communications Authority (CA).
[Kenya] TECNO shares its African achievements at the First China-Africa Mobile Internet Economy Summit
More than 200 representatives from different technology organisation came together for the first China-Africa Mobile Internet Economy Summit (CAMIES) held in Nairobi, Kenya.
The UN announced today that 30 influential leaders from the corporate world will work together in a bid to free up trillions of dollars from the private sector to finance the Sustainable Development Goals.
Retail Motor Industry Organisation (RMI) has launched RMI Connect – an app that connects consumers to accredited-RMI members,” he says.
Africa’s largest and oldest financial services group leverages Amazon Web Service’s (AWS) proven infrastructure and unmatched set of cloud services to speed up innovation and improve the customer experience.
Teqcon specialises in the design and development of perimeter detection devices and they have worked with SqwidNet to launch an intelligent, wireless perimeter solution that uses Sigfox to communicate.
RiseUp, a Cairo-based platform that connects startups to resources worldwide, has acquired StarterHub, a Middle East and North Africa (MENA) focused online startup community.
After four years of being on the market in West Africa, Boomplay Music is set to expand its services to French-speaking countries on the continent.
Microsoft South Africa announced the general availability of Python support in Azure Functions for production workloads locally.
[Column] Flora Kangethe: Customer service to backend - How cloud-based AI enables modernisation of business
Artificial Intelligence (AI) is proving to be a key technology in delivering improved customer experience and exceeding customer expectations
[South Africa] Tshimologong Digital Innovation opens applications for this year's TechAccel programme
The Tshimologong Digital Innovation Precinct is calling on growth-stage startups to participate in this year’s TechAccel programme, a high-impact accelerator designed specifically for growing tech companies.
Efforts to revive the country’s sluggish economy and create much-needed employment are set to receive a major shot in the arm with the launch of Mara Phone’s first cellphone manufacturing plant in South Africa.
SEACOM has partnered with Vodacom Business Africa, the enterprise-focused ICT subsidiary of the Vodacom Group, to initiate the next chapter of both companies’ African network connectivity ventures.
South African financial services provider, FNB has launched new products and solutions to help entrepreneurs in the country.
El Dabaa Nuclear Power Plant (NPP) project will help transfer advanced technologies to Egypt, Minister of Electricity and Renewable Energy Mohamed Shaker said.
The Angolans citizens’ personal data become protected from now onwards, with the official launch of the National Database Protection Agency (APD).
Nokia will collaborate the Addis Ababa Science and Technology University (AASTU) and the Addis Ababa Institute of Technology (AAiT), to provide training on the latest technologies and industry trends.
Technology delivery firm Glovo has partnered with the National Transport and Safety Authority (NTSA) to train all riders using its platform on road safety.
Creating a mobile app is a phenomenal tool to help businesses improve their corporate image and overall reputation, especially if they want to improve their customer service experience and boost their brand.
The Software-Defined Data Center (SDDC) combines exceptional performance with unprecedented flexibility, enabling IT assets and IT organisations to operate and change at the speed of business.
[South Africa] Kaizer Chiefs partners with PinkCodrs Africa to train young women into developers and data scientists
Kaizer Chiefs and PinkCodrs Africa have started a partnership that seeks to develop young women into fully fledged data scientists and developers.
Consistent year-on-year growth of Internet users is resulting in increased digital identities and the sharing of more and more personal information online.
After 20 years in distribution, Cheslynne Britz has joined leading neutral cloud infrastructure provider, Routed, as the company’s first engagement manager.
VentureBuilder, which is focused on scaling African-owned and managed off-grid solar enterprises, has officially been launched.
Focus Softnet has launched its Artificial Intelligence (AI) platform, AIFA (Artificially Intelligent Futuristic Applications) in Africa and the Middle East.
On-demand transportation platform Bolt has announced the appointment of Kenneth Micah as the Regional Manager for East Africa.
Advances in technology present Africa with an important opportunity for the digitalization of its civil registration and vital statistics systems through which the strategic benefits of legal identity for all can be harnessed for the continent’s development.
Westcon-Comstor Sub-Saharan Africa has announced the availability of CloudCall, which integrates the communication and collaboration features of Microsoft Teams with the advanced voice processing of AudioCodes.
Worldwide shipments of traditional PCs, comprised of desktops, notebooks, and workstations, reached 70.4 million units in the third quarter of 2019.
As African airports seek to respond to the challenges of the rapid growth in demand for air services, Airports Council International (ACI) has emphasized the importance of innovation to the sustainable growth of the sector in the region.
The availability of renewable energy sources in Africa sources is expected to drive hyperscale data center to adopt renewable energy infrastructure according to a report by Reportlinker.com.
The U.S. Trade and Development Agency (USTDA) announced its growing commitment to support the City of Cape Town’s goal to become the most digitally connected city in Africa.
KCB Group has been ranked at position 717 in The Banker’s Top 1000 World Banks ranking for 2019, climbing nearly 100 places up, on the back of steady growth and strong balance sheet credentials.
Diamond Trust Bank (DTB), has joined African payment services provider DPO Group, and Mastercard, the global payments technology company, in the rollout of a business to business (B2B) virtual payment card in Kenya and Tanzania.
MTN Group has appointed Djibril Ouattara to the position of MTN Côte d'Ivoire CEO, effective 1 November 2019. The appointment follows the departure of former CEO, Freddy Tchala in September.
It's no secret that the insurance sector is conservative by nature and has largely been slow to embrace technology.
[Ghana] AirtelTigo partners with Western Union to allow customers receive money directly in their mobile wallets
Western Union has collaborated with AirtelTigo Money (ATM) to enable Ghanaians to receive international money transfers through Western Union directly into AirtelTigo Money mobile wallets.
[South Africa] Seacom connects Johannesburg, Bloemfontein and Cape Town to high capacity fibre network
Seacom has enhanced its national high capacity fibre network with the rollout of services along the N1 connecting Johannesburg, Bloemfontein and Cape Town as the first phase of its national rollout.
It is estimated that SMEs makeup 91% of formalised businesses in South Africa, provide employment to about 60% of the labour force, and their total economic output accounts for roughly 34% of the country's GDP.
Vodacom is launching a series of workshops and interactive sessions called the Fast Forward Series, to drive significant growth and change within the South African business sector.
The Global Fund and Orange have signed a partnership deal to develop innovative e-health solutions to reduce the prevalence of AIDS, tuberculosis and malaria in Africa.
Nokia has announced that its Nuage Networks SD-WAN 2.0 solution has been implemented by OmniClouds to improve and optimize cloud connectivity for enterprise customers throughout the Europe, Middle East and Africa region.
Now is the perfect time to get in on the super app game, establishing your company as a preferred partner or supplier early on.
Travelstart has completed its acquisition of Southern Africa’s Club Travel Group for an undisclosed sum.
Infor, a leading provider of business applications specialised by industry and built for the cloud has named Kevin Samuelson, who has served as Infor’s CFO, as its new Chief Executive Officer.
The Internet of Things (IoT) and related technological advances has moved the goal posts when it comes to telematics.
BitMinutes Inc. has announced a partnership with Akoin to serve the unbanked population in Africa.
Training provider People Solutions announced their partnership with Digemy, a tech startup based in Cape Town, to launch Digital Academy under the FutureSkills.Africa brand.
Aspect Software has announced partnerships with two of the top customer engagement solution providers in the South African market, Ninzi-Connect and Serotec.
[Column] Riaan Badenhorst: An evolving digital world places an emphasis on insuring yourself against cyberattacks
Consistent year-on-year growth of Internet users is resulting in increased digital identities and the sharing of more and more personal information online.
South Africa is considered a water-scarce country. This is hardly a surprise for those who live in Cape Town and have endured drought conditions that edged the city towards
The African ICT Foundation (AfICTF) East Africa Regional Executive Council has called for the adoption of a unified telecoms tariff for voice and data across all mobile telephone networks in the region.
NEC XON has created a KYC solution to help mobile network operators and financial services businesses comply with legislation while cutting the costs, time, and resources associated with issuing SIM and bank cards.
IPT PowerTech Group is an energy solutions provider combining specialized energy-efficient solutions with innovative telecom infrastructure.
Pharmaceutical company Boehringer Ingelheim has collaborated with Kenyatta and Strathmore Universities to launch the Making More Health Venture4Change idea competition.
The MultiChoice Talent Factory Academies in Nairobi, Lagos and Lusaka class of 2020 students have started their first day in class.
From lavish weddings and secret romances to high-fashion runway shows and high-stakes boardroom drama, The Bold and the Beautiful has been a source of entertainment for South Africans for almost three decades.
A delegation of African leaders and SAP executives met in Paris today to discuss partnership opportunities for greater digital skills development among African and French youth.
Ericsson has been selected by Telma, Madagascar, to upgrade its core and radio network, as part of a national next-generation upgrade as it moves towards 5G.
A new global study from Thales, with research from the Ponemon Institute, has exposed an increasing disparity between the rapid growth of data stored in the cloud and an organization’s approach to cloud security.
Twenty years ago with the release of 802.11b, Wi-Fi began its conquest of the world networking scene in earnest.
The survey sketches a mixed future for the ICT landscape in South Africa should current trends persist.
Analytics, fraud and collections software leader FICO has announced that Michelle Beetar has joined the firm as its managing director for sub-Sharan Africa.
It's the story of an orphan girl who broke a spoon. Her name is Minga and her adventure is narrated in an animated film; Cameroon's first ever, and now available on Yabadoo, MTN Cameroon's video-on-demand platform.
Safaricom has today announced a raft of measures to support Eliud Kipchoge in his challenge to become the first ever athlete to run a full marathon in under 2 hours.
Microsoft has named JSE-listed technology company Altron as a Licensing Solution Provider (LSP) in South Africa.
Airtel Africa has announced a partnership with Mastercard, giving over 100 million Airtel Africa mobile phone users across 14 African countries access to Mastercard’s global network.
Rwanda's President Paul Kagame launched a high tech smartphone factory in the country's capital Kigali, the first of its kind in Rwanda and Africa.
Joining third-party fact-checking programmes in Kenya, Nigeria, South Africa, Cameroon and Senegal, Facebook has announced the expansion of its Third-Party Fact-Checking programme to 10 additional African countries.
MTN Group has launched its “We’re good together” initiative. This is aimed at demonstrating how, in partnering with our host countries, the telco can change lives by improving digital access, driving financial inclusion.
The app will include a wide array of payment, commerce and financial services into a single platform that will revolutionize the way customers interact with digital payment services in the continent.
Parallel Wireless has announced that Vodafone has deployed a macro Parallel Wireless OpenRAN pilot in the Democratic Republic of the Congo (DRC).
Blockchain technology and the role of entrepreneurship in driving Africa’s prosperity in the Fourth Industrial Revolution (4IR), were some of the key topics taking centre stage at this year’s World Economic Forum
4G Capital has been named Silver Winner of the ‘Responsible Digital Innovator of the Year’ award at the Global SME Finance Awards held last in Amsterdam.
IDC's latest forecast shows that IT spending in the Middle East and Africa (MEA) is set to reach $83.7 billion in 2020.
Magal Security Systems announced that it has received approximately $8 million in orders from East Africa over the past several months.
[South Africa] Vodacom Foundation, Google partnership to accelerate Africa’s digital skills development
The Vodacom Foundation has partnered with Google to accelerate the empowerment of youth in South Africa with some of the digital skills required for the Fourth Industrial Revolution (4IR).
Pan-African telecoms group Liquid Telecom has appointed Hussein Kitambi as the new Chief Executive Officer (CEO) of Raha Liquid Telecom Tanzania.
Safaricom’s M-PESA has been recognised as one of the Top 10 Most Influential Finance Projects of the last 50 years by Project Management Institute (PMI) in its 2019 Most Influential Projects list.
The Ndola Public Library has received a shot in the arm through a donation from Airtel Networks Zambia Plc of assorted educational books and a router to connect internet worth K21, 000.
Within the framework of its YouthMobile Initiative, UNESCO Mozambique, in cooperation with the Maluana Science and Technology Park (MS&TP), organised Africa Code Week coding workshops for 400 students.
[South Africa] Global financial leaders launch digital platform to tackle international trade barriers, bolster business growth
Financial leaders from banks around the world convened in London to mark the official launch of the Trade Club Alliance.
Rwanda’s Clarisse and Patricia from Côte d'Ivoire named among world seven top advocates for women in tech, e-commerce
The tech and e-commerce industry remains a male-dominated playing field globally, but a surge in women demanding a seat at the table – and delivering the goods online – means that this could change.
Zion Market Research has published a new report titled “Building Analytics Market By Component.
Vodacom Eastern Cape region works across communities that are trapped in a cycle of poverty due to high unemployment and underdevelopment in that province.
I’ve lost count of the number of times I’ve heard business leaders from outside Africa refer to the continent’s enormous potential.
[Nigeria] Facebook and Teleperrfomance partner to launch Small Business Group Operations Centre targeting advertisers in Sub-Saharan Africa
Facebook in partnership with Teleperformance, has announced the opening of its first Small Business Group (SBG) Operations Centre in Lagos, Nigeria.
President of The Southern African Development Community, SADC, Payments System managing body Andrew Mugabi has called on member countries to insert their commercial banks into the regional payment platform.
Deputy Trade and Industry Minister Ahmed Taha reiterated cooperation with the German side in the digital transformation of Egypt's industrial sector.
WCS, partners fit Elephants with GPS/satellite collars to reinforce ongoing protection efforts in Nigeria
The Wildlife Conservation Society (WCS) announced that it has fitted six elephants with GPS/satellite collars over the past two months to further reinforce ongoing protection efforts in Nigeria’s Yankari Game Reserve.
Increased usage of electronic devices such as laptops, tablets and smartphones, and also the increase in small and medium businesses, are the major factors driving the growth of the IT asset disposition (ITAD) market.
[Egypt] American University in Cairo moves to Ellucian cloud to drive innovation and digital transformation
Ellucian, the leading provider of software and services built to power higher education has announced that the American University in Cairo has to move its Ellucian Banner student information systems (SIS) to the cloud.
Ericom Software, a leader in Zero Trust Browser Isolation and Secure Access solutions is partnering with RAS Infotech, a provider of complete Network Security Solutions in the Middle East and Africa