Standard Bank to remain fully operational amid lockdown in South Africa
Standard Bank South Africa has announced that it will remain fully operational through the national lockdown and that all banking services will remain available.
President Cyril Ramaphosa announced that a 21-day national lockdown will be enforced from midnight on Thursday but Standard Bank is exempt from the lockdown as an essential services provider.
The bank has implemented robust business-continuity measures, including provisions for employees to work from home wherever possible, and has ensured that its systems will be supported, maintained and continuously improved throughout the lockdown period.
The bank's point-of-sale services will remain functional for essential businesses including supermarket retailers, and all call centres will remain operational and ready to attend to customer queriesand will also be open for SASSA grant recipients throughout the lockdown period.
While branches will remain open and ATMs operational, the bank encourages all customers to use digital channels wherever possible to transact. Customers can make payments and purchases, access loans, open accounts and perform other tasks online. Should customers need to access a service in any of the bank branches, they should practice social distancing where possible.
The bank aims to uphold high service standards during the lockdown and is ready to serve the customers, employees and local communities even as it helps the country through the COVID-19 crisis.