Kenya Power upgrades its customer management system
To enhance its customer service delivery, utility company Kenya Power has announced an upgrade of its Customer Management System. The new system aims at improving customer convenience by ensuring that payments through third-party EasyPay partners will now be immediately updated in its system.
Kenya Power will also introduce additional bill payment channels through the upgraded system such as the use of debit and credit cards.The system will offer customers a self-service element where they can apply for electricity connections, query bills, check, download and print bill statements, and check their consumption patterns, among other services. The upgraded system will improve response time as customers can report any incidents affecting their power supply.
Following the upgrade, customers will be given new account numbers which will be communicated to them via SMS.
This upgrade will be implemented in phases with the first phase covering Nairobi Region only. It will be launched in other regions throughout the country in subsequent phases.