Across the retail sector, there are three fundamental shifts that need to occur in the digital transformation journey. The first is the rise of the empowered consumer.
Digitisation has introduced massive changes to every industry and country. And the consumer is the key that unlocks success as individuals become more informed and increase their power by having more choice.
For, as the world creates data, there’s an equal demand for resources to store, process and make sense from this data to drive business value.
Second, only to emotional intelligence (EQ), cultural intelligence (CQ) is fast becoming one of the most in demand skills for executives in today’s culturally diverse world of business.
We are about to make the leap from being a civilization that uses networks to one that runs on them in a fundamental and inextricable way.
Trade wars, protectionism, and nationalist rhetoric are combining to weave the possibility of a nightmare debt crisis that could be worse than any previously experienced.
Cloud technologies are becoming more popular than ever before, with research from RightScale revealing that some 94% of organisations are using the cloud in some capacity within their businesses.
Providing a secure business environment is every company's key concern and cybersecurity is fast becoming an investment priority, regardless of industry or size.
Africa is a continent rich in energy resources, but poor in supply. For most Africans energy is either unaffordable, unreliable or inaccessible.
Until recently, it was nearly impossible to prove the business impact of customer experience through quantifiable data.
Teqcon specialises in the design and development of perimeter detection devices and they have worked with SqwidNet to launch an intelligent, wireless perimeter solution that uses Sigfox to communicate.
[Column] Flora Kangethe: Customer service to backend - How cloud-based AI enables modernisation of business
Artificial Intelligence (AI) is proving to be a key technology in delivering improved customer experience and exceeding customer expectations
Creating a mobile app is a phenomenal tool to help businesses improve their corporate image and overall reputation, especially if they want to improve their customer service experience and boost their brand.
The Software-Defined Data Center (SDDC) combines exceptional performance with unprecedented flexibility, enabling IT assets and IT organisations to operate and change at the speed of business.
It's no secret that the insurance sector is conservative by nature and has largely been slow to embrace technology.
As a journalist, I love words. I care about what I write, think before I speak, read with delight and savour language. Part of that relationship with words comes from the fact that I respect them.
It is estimated that SMEs makeup 91% of formalised businesses in South Africa, provide employment to about 60% of the labour force, and their total economic output accounts for roughly 34% of the country's GDP.
Now is the perfect time to get in on the super app game, establishing your company as a preferred partner or supplier early on.