2nd Annual Call Center Conference Africa | 22-24 August 2017 | Nairobi, Kenya
There is a growing desire to digitise African contact centres in order to make them as competitive, cost-efficient and customer-centric as possible. These emerging centres are being designed to exceed the expectations of an increasingly digital African population, not to mention BPO customers from around the world.
To reflect the ever-changing market, click here to download a snapshot of the changing landscape, covering:
- Top challenges African call centres are facing
- Appropriate solutions and technologies that work in the African market
- Ways to make your call centres profitable
Click here to download your copy of the infographic now
Interested in finding out how you can adapt to the rapidly evolving call centre industry in the region?
Then join call centre managers and experts from across Africa at the 2nd Annual Call Centre Africa Conference (22-24 August 2017, Nairobi, Kenya), to discuss the latest innovations, strategies and technologies required for successful contact centre transformation.
Don’t miss your opportunity to learn from Airtel Africa, Neetch Company, Emirates NBD, Etisalat Nigeria, I&M Bank Limited, Konga, UAP - Old Mutual Bank and many more. Click here to view the agenda now!
Please forward to your contact centre and customer service department.
I look forward to seeing you in Nairobi.
Marketing Manager - IQPC Middle East & Africa
Tel: +971 4 364 2975