Until recently, it was nearly impossible to prove the business impact of customer experience through quantifiable data.
Teqcon specialises in the design and development of perimeter detection devices and they have worked with SqwidNet to launch an intelligent, wireless perimeter solution that uses Sigfox to communicate.
[Column] Flora Kangethe: Customer service to backend - How cloud-based AI enables modernisation of business
Artificial Intelligence (AI) is proving to be a key technology in delivering improved customer experience and exceeding customer expectations
Creating a mobile app is a phenomenal tool to help businesses improve their corporate image and overall reputation, especially if they want to improve their customer service experience and boost their brand.
The Software-Defined Data Center (SDDC) combines exceptional performance with unprecedented flexibility, enabling IT assets and IT organisations to operate and change at the speed of business.
It's no secret that the insurance sector is conservative by nature and has largely been slow to embrace technology.
As a journalist, I love words. I care about what I write, think before I speak, read with delight and savour language. Part of that relationship with words comes from the fact that I respect them.
It is estimated that SMEs makeup 91% of formalised businesses in South Africa, provide employment to about 60% of the labour force, and their total economic output accounts for roughly 34% of the country's GDP.
Now is the perfect time to get in on the super app game, establishing your company as a preferred partner or supplier early on.
The Internet of Things (IoT) and related technological advances has moved the goal posts when it comes to telematics.
[Column] Riaan Badenhorst: An evolving digital world places an emphasis on insuring yourself against cyberattacks
Consistent year-on-year growth of Internet users is resulting in increased digital identities and the sharing of more and more personal information online.
South Africa is considered a water-scarce country. This is hardly a surprise for those who live in Cape Town and have endured drought conditions that edged the city towards
Twenty years ago with the release of 802.11b, Wi-Fi began its conquest of the world networking scene in earnest.
Blockchain technology and the role of entrepreneurship in driving Africa’s prosperity in the Fourth Industrial Revolution (4IR), were some of the key topics taking centre stage at this year’s World Economic Forum
I’ve lost count of the number of times I’ve heard business leaders from outside Africa refer to the continent’s enormous potential.
Increased usage of electronic devices such as laptops, tablets and smartphones, and also the increase in small and medium businesses, are the major factors driving the growth of the IT asset disposition (ITAD) market.
The global IT asset disposition (ITAD) market size is anticipated to be worth around R330-billion by 2026, this is according to Acumen Research.
The complex and endlessly changing cybercrime market is not the only reason why anyone with a head for analysis and a penchant for problem-solving should consider moving into the cybersecurity career path
[Column] Koketso Lediga: Infrastructure and energy are key to a new economic journey in the Democratic Republic of Congo
The Democratic Republic of Congo (DRC), sub-Saharan Africa’s largest country, is known for being a tough place to do business but also one of unexploited economic potential.