Africa Business Communities
[Tanzania] Partnership allows customers pay utility bills via phone

[Tanzania] Partnership allows customers pay utility bills via phone

Tanzania telecom Zantel in partnership with Zanzibar Electricity Corporation, Zeco, have relaunched a service that allows customers to pay their power bills through their mobile phones.

Dubbed Tukuza, the service has been in existence but has been inaccessible for the past few months.

The relaunch now allows the customers to make payments through their mobile phones on a platform dubbed Zantel's Ezypesa platform.

The service now has a new robust system which allows it to handle an increased number of people at one time, according to the Zantel chief executive officer, Benoit Janin.

'We made a commitment to the people of Zanzibar to revamp the Tukuza service. We are confident that with the investment that has gone into the upgrade, the service will have no more problems or shortcomings," he said.

With the service, electricity consumers will now not be required to flock to Zeco offices to pay their power bills for they can do so conveniently and instantly.

Zeco managing director, Mr Hassan Ali Mbarouk, said their partnership with Ezypesa is an important milestone that enables people in the Isles to get a hassle free service in addition to increased income for the Ezypesa agents.

'Now our customers will be able to purchase electricity and reconnect their supply instantly. This is by using their EzyPesa accounts on their mobile phones, from anywhere and anytime, thereby saving time spent in queues' said Mr Mbarouk.

www.zantel.com

 

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