South African Airways Wins "Best Airline in Africa" Skytrax Award For The 13th Consecutive Year
Africa's most awarded airline, has been named "Best Airline in Africa" by Skytrax for the thirteenth consecutive year. Responses from air travelers to the Skytrax survey also ensured that SAA was honored with the award for "Best Airline Staff in Africa" for the fourth time.
The awards for "Best Airline Staff" are special and coveted accolades, as they represent the combined quality performance of an airline's front-line staff, including the on-board cabin crew and airport customer service staff. Mango, SAA's low-cost carrier, received the award for "Best Low-Cost Airline in Africa". The awards were presented at the Skytrax World Airline Awards ceremony during the Paris Air Show, Le Bourget.
The awards are based on a consumer satisfaction survey conducted each year by Skytrax, an independent aviation research organization. This year, the survey elicited responses from 18-million business and leisure air travelers from 160 countries, covering more than 200 airlines, from the largest international airlines to smaller domestic carriers.
The online survey is open for a 10-month period, giving passengers an opportunity to rate their experience in the air and on the ground. It measures satisfaction across 41 key performance indicators of airline front-line product and service including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.
"It is a distinguished honor to, once again, receive these awards. We are committed to excellence and strongly believe that an outstanding customer experience is what makes a great airline," said Marc Cavaliere, Executive Vice President for South African Airways inNorth America. "SAA is proud to be the only Skytrax 4-Star airline flying between the U.S. and Africa, and we are pleased that travelers recognize us as the best way to travel toAfrica."
South African Airways offers the most daily flights between the U.S. and South Africa with nonstop service from New York-JFK Airport and direct service from Washington, DC-Dulles Airport to Johannesburg. SAA currently offers daily nonstop service betweenWashington, DC-Dulles Airport and Dakar, Senegal, and beginning August 3rd, will launch a new nonstop flight four days per week between Washington, D.C.-Dulles International Airport and Accra's Kotoka International Airport.