Call Centre Conference Africa | Nairobi, 29-31 August 2016

The call centre industry throughout Africa is growing faster than in any other region of the world. But with such unparalleled growth, African call centre managers are now forced to utilise the right CRM, IVR, cloud, and wireless technologies - as well as recruit and retain the proper talent - in order to avoid customer disloyalty in a rapidly expanding – and vulnerable – African economy.

In South Africa, call centre agents will increase from 125,000 to 800,000 in the next 5-8 years. In Kenya, agents will increase from 7,000 to 120,000 by 2020. Despite this unparalleled growth, there exists a handful of challenges faced by call centre managers in Kenya and beyond amidst their campaigns for expansion.

To learn more about the contact centre market in Kenya, various issues, as well as their solutions, download our complimentary report on ‘State of the Market: Contact Centres in Kenya’: http://bit.ly/27TJa8X

We are organising the Call Centre Conference Africa conference taking place in Nairobi, Kenya, from 29-31 August. This event will gather the most influential call centre managers from Safaricom, KCB Bank Group, Etisalat Nigeria, Co-op Bank of Kenya, Airtel Networks Kenya, Barclays Bank, UAP - Old Mutual Group, DIB Bank Kenya, ContactCentreSmart – South Africa and more to discuss the most pressing themes in the African contact centre space. Click http://bit.ly/1RtdlrB to download the agenda now!

Special offer for readers of Africa Business Communities!

Register online now http://bit.ly/1WWb6FU with the promo code 27289.001_AIET_LIA to get an exclusive 10% discount off the standard price. Hurry – this offer is valid only until 30 June!

www.callcentreafrica.com